3DeeScreen Help/FAQ

We're working as fast as we can to resolve issues that sometimes arise with 3DeeScreen or 3DeeCentral. If you see your issue listed below, rest assured we're working to fix it as soon as possible.

Q. The Setup and 3DeeCentral applications cannot be open at the same time.
A. This is a known issue. Since both applications require access to the camera driver, a conflict arises. Close either one or both applications. Make sure the camera driver has been shut down (usually indicated by the small light beside the camera turning off). Restart either the Setup or the 3DeeCentral application. The light beside the camera should come on and the tracking will begin. If the camera light does not come on or stays on after the applications have been closed, a system re-boot may be required.

Q. What can I do with the 3DeeScreen?
A. Once the 3DeeScreen is attached to the laptop display and the software is installed, you can watch 3D videos and photos without having to wear 3D glasses. Content can be downloaded or you can view your own 3D photos and videos.

We're also working with two leading blu-ray player software vendors to give you the option to watch 3D blu-ray movies.

Q. Where can I get 3D content?
A. 3D content - such as extreme sports, music, animation, adventure, documentaries, etc. - is available through Spatial View's 3DeeCentral: www.3deecentral.com/downloads/pc. For other content, the 3DeeCentral application supports MPO and JPS image files as well as MP4 video (side by side).

Q. What laptops does 3DeeScreen currently support?
A. The 3DeeScreen supports the following 15.6" Windows-based laptops:

Dell 1080p (Studio 1558, XPS L502)
Dell 720p (Studio 1557, Inspiron 1564, Inspiron N5010)
HP 720p (Pavilion DV6)

Q. I don't see my laptop in the currently supported laptop list.
A. We are working to add support for more laptops on a regular basis. Supported laptops will require a 15.6" screen and a web camera. In the future, we may support other sizes.

Q. How do I receive 3DeeScreen software updates/notifications?
A. An email will be sent to all registered users when an update is available. (See Where do I find my serial number to register my 3DeeScreen in the Getting Started section.) Future versions of the 3DeeScreen software will include an auto-update capability.

Q. I'd like to use the 3DeeScreen with my software. What do I need to do?
A. The 3DeeScreen SDK is available for third party developers at no cost. Note: an NDA will be required.
Third party developers can send an email to 3deescreeninfo@spatialview.com; someone will contact you from the 3DeeScreen support team. Developer support will be available by email only, unless specified otherwise.

Q. Is the 3DeeScreen available in retail outlets?
A. No. In North America, the 3DeeScreen is available for purchase on Amazon.com, SpatialView.com or 3DeeCentral.com. We are currently working with retail outlets and will list the companies on www.spatialview.com/3deescreen as soon as possible.

Q. What is Spatial View's return and refund policy?
A. If your 3DeeScreen arrives damaged, we will provide you with a full refund of the purchase price, including shipping and handling costs. To receive a refund, you must return the 3DeeScreen to Spatial View within 30 days of the estimated delivery date.

If you are having problems with your 3DeeScreen, send an email with a brief explanation of the issue to the 3DeeScreen support team. If we cannot resolve the problem, we will refund your purchase price, excluding shipping and handling.

Q. I just received my 3DeeScreen. What do I need to get started?
A. Refer to the Quick Start Guide (located in your 3DeeScreen packaging box) where you'll find all of the information you'll need to get started, attach your 3DeeScreen, and download and install the software.

Q. Where can I find the serial number to register my 3DeeScreen?
A. The serial number can be found in the bottom right-hand corner on the inside of the 3DeeScreen packaging lid.

Q. Why do I need to register my 3DeeScreen?
A. Registering your 3DeeScreen makes it easier for us to identify the software version you have downloaded. Each laptop model has slightly different characteristics that are reflected in the software download. Registering also gives you access to support and free software updates/upgrades.

Q. 3DeeScreen setup fails to start after I've completed the installation.
A. This could be the result of: 1) no Internet access; 2) lack of disk storage space; or 3) there's an issue with your webcam.

1. A quick and easy way to check whether your Internet access is working is to launch your browser and go to a page you have not been to before. This ensures you are not viewing a locally cached page.
2. Go to My Computer and right click on your drive. You will see how much available disk space you have. 3D videos and photos can be quite large in size - you should have at least 2 gigs of disk space available.
3. When you launch the 3DeeScreen setup or 3DeeCentral application, a light beside your Webcam should come on. If it does not, you may have the webcam driver disabled or unavailable. Check your laptop's Help to ensure the web camera is functioning properly.

Q. I am unable to start the 3DeeScreen setup.
A. Ensure you have full Administrator rights before proceeding with the installation process. A dialog will appear asking you to agree to change user settings. If this dialog does not appear or states you do not have administrator rights, please ask the person who set up the laptop users to provide you with administrator rights or to allow the changes.

Q. After running the calibration process, why does the webcam light stay on?
A. Ensure the system is not automatically launching an application that uses the webcam, such as YouCam. If this happens, the 3DeeScreen software cannot access the webcam. For that reason, the software can be prevented from launching automatically or, if not being used, it can be removed. Go to Windows Help to learn how to disable automatic starting of the application or to remove the software.

Q. What if I need new targets?
A. Send the 3DeeScreen support team an email. We will replace your targets free of charge. Please ensure you include your contact information so we can mail you the targets.

Q. Why does the 3DeeScreen not attach properly?
A. It could be that your laptop display is not completely flat (i.e., some laptops can have curved or warped displays.). This can affect the 3DeeScreen mounting system and 3D visual quality. Look closely at the edges of the 3DeeScreen to see if the space between the 3DeeScreen and laptop display is equally the same at all four contact points. If not, you may have a warped display. Depending on your laptop and the extent of warp, the 3DeeScreen support team may be able to provide a few suggestions to resolve the problem.

Q. How do I permanently remove the targets from my laptop?
A. Using a sharp knife, gently push the edge of the blade between the target and the laptop bezel, peeling back the target. If any glue residue is left on your laptop, use a NON-ABRASIVE cleanser to clean the area.

Q. Why does my 3D content appear distorted when looking through the 3DeeScreen?
A. This could be one of two reasons: 1) you have not calibrated the 3DeeScreen or you are a user without a 3DeeScreen profile; or 2) the 3DeeScreen is not aligned properly to your laptop's display.

1. Launch the 3DeeCentral Setup application and select Guided Setup. Follow the instructions and calibrate the screen. Once you have completed the process and the final image looks clear and sharp, other users can calibrate and save their own settings with Add User.
2. If you have calibrated the screen correctly and are re-attaching the screen, make sure to gently push on all four corners to ensure the 3DeeScreen is attached properly. The 3DeeScreen must be precisely in the same position as it was when the calibration was performed.

Q. How does the 3DeeCentral application deal with multiple user accounts?
A. The current version of the 3DeeScreen software including 3DeeCentral automatically installs for all users. There is no option to install the software for single or selected users.

Q. I can see a virtual image displayed in the 3DeeScreen setup when eye tracking starts. How do I eliminate this image?
A. There are applications available for use with CamFrog, ICQ, and other video chat programs, that allow you to access the web camera simultaneously. They create a "virtual" Webcam that replicates your currently installed camera, and allow multiple applications to access the video stream without conflict. These are not supported by 3DeeScreen software and should be disabled or uninstalled. Check the Help in these applications for instructions on how to disable or uninstall the program.